Privacy Policy

1. Who We Are

Mealtym is a food delivery and meal subscription platform that connects customers with local food vendors and riders to deliver hot meals to workplaces and homes with ease. Our mission is to make healthy, delicious food more accessible and efficient through seamless technology and human-centered service.

2. What Information We Collect

a. Information You Provide to Us

• Account Information: Name, email address, phone number, and password.
• Payment Information: Credit/debit card details, bank info (via secure partners).
• Order Details: Meals, preferences, delivery address, history.
• Vendor/Rider Details: Business info, bank, ID, location, documents.
• Communications: Messages, tickets, feedback, etc.

b. Information We Collect Automatically

• Device & Usage Data: IP, browser, OS, device ID, times accessed.
• Location Data: GPS (if enabled) to help with delivery coordination.
• Cookies & Tracking: Used to improve behavior analysis and service delivery.

3. How We Use Your Information

• Deliver and personalize your meal experience.
• Process and fulfill orders efficiently.
• Communicate about orders, accounts, and support.
• Improve services and user experience.
• Detect fraud, abuse, or violations.
• Meet legal/regulatory requirements.
• Note: We do not sell your personal info to third parties.

4. How We Share Your Information

• Delivery Partners: To fulfill your orders.
• Payment Processors: To manage transactions.
• Vendors: To prepare your food correctly.
• Service Providers: Hosting, analytics, support, etc.
• Legal Requirements: When required by law or enforcement.
• All partners are under strict confidentiality agreements.

5. Your Rights & Choices

• Access, update, or delete your info.
• Request a copy of your personal data.
• Opt out of marketing messages.
• Withdraw location/data tracking (may affect service).
• Contact: support@mealtym.com

6. Data Retention

We retain data while your account is active. Some info may be kept for legal/accounting purposes even after deletion.

7. How We Protect Your Information

• Encryption of sensitive data.
• Access control and strong authentication.
• Secure payment gateways.
• Ongoing audits and compliance checks.
• If breached, we’ll notify affected users immediately.

8. Children’s Privacy

Mealtym is not for users under 16. If we detect such data, we’ll delete it immediately.

9. Third-Party Links

Our services may link to external sites. This policy doesn’t apply to them. Please read their privacy policies separately.

10. Changes to This Privacy Policy

We may update this policy. For material changes, we’ll notify you. Continued use means acceptance.

11. Contact Us

Questions or requests? Email us at support@mealtym.com. We’re happy to help.

12. Nigeria Data Privacy Compliance

Mealtym complies with Nigeria’s Data Protection Act (NDPA). You have rights: access, correction, deletion, objection to marketing, and more.